Saturday Spotlight: Jamie Cooperstein

njoy another installment of the Saturday Spotlight Series at the Center City Barnes and Noble! This is an event series focused on celebrating Philadelphia’s amazing community of local authors with signings and meet-and-greets each Saturday at the Center City Barnes and Noble. Stop by the store, chat with the authors, and pick up a signed edition of their book! The May 3rd Saturday Spotlight is on Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. 

About Jamie Cooperstein:

Jamie Cooperstein is the author of True Hospitality and CEO of J. Cooperstein Hospitality Consulting, LLC. Jamie teaches companies, employees, and students to enhance the customer experience—a natural extension of her decade spent as a “Five Diamond” concierge. As a speaker and trainer, she infuses both storytelling and interactive exercises into her programs to make sure that attendees leave both feeling motivated and with the necessary tools for reinforcement. As a consultant, she helps bridge gaps between managers and those “working in the trenches” for the benefit of the customers.

About True Hospitality:

At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond-rated Rittenhouse Hotel would lead to anything more than a paycheck.

Written with wit and humor, True Hospitality is a story of finding an unexpected calling behind the concierge desk. Through personal anecdotes of outlandish guest requests, lavish weddings and parties, celebrity stays, and smoke-filled lobbies, Cooperstein takes an honest look at the true meaning of hospitality and how it came to define her.

True Hospitality is a fascinating memoir of one woman’s journey to find her way in the world of luxury hospitality.